A little help for your collection.
Contact [email protected]. Include the app version and a short description of what happened. Never send passwords, private keys or payment-card details.
A card was not recognised
Use one card in good light with all four corners visible. Check the printed number and language. A scan is counted only when you confirm a match; manual catalogue search is always available.
A price looks wrong
Check the exact variant, source currency and update date. Market references can combine languages and conditions. Graded or played copies need an explicit estimate. Report a price or match from the iOS card detail page.
Subscriptions and refunds
Use Restore purchases in CardPacket to check an existing Apple purchase. Manage or cancel an Apple subscription in your Apple subscription settings. Apple handles refund requests for purchases billed by Apple. Keep your receipt and account identifier when contacting support.
Collection access and deletion
Guest collections belong to the current device or browser session. Export your collection before changing devices or clearing browser data. For a linked Apple collection, sign in with the same Apple account. You can delete the account from the iOS profile; contact us if you no longer have access.
Last updated: 6 October 2026